Sometimes we are faced with someone whose anger is getting the best of them. This might be a child, partner, co-worker, friend, or someone at the grocery store. In any case, we are better served to employ some de-escalation strategies in an effort to bring the communication back to a place where compromise has space to be sought.
- Remain calm. Or at least act it. When someone is getting angry, it automatically creates in us a defensive or frustrated stance. By centering ourselves to not fight anger with anger, we are helping to de-escalate the situation.
- Lower your voice, speak clearly. When anger is rising, so does the cadence of our voice. By purposely lowering your voice, it creates space for listening.
- Use language in which they feel heard. “I’m here for you.” “Tell me what happened.” “How can I help?”
- Be aware of the non-negotiables. Just because someone is angry, it doesn’t mean we automatically give them what they want. We may be able to compromise, but we might also be in the position of reminding them (calmly) that “sometimes no is a no.”
- Take a break. Sometimes we need to encourage our loved one to create some space for themselves to slow down the emotion train. This might include taking some deep breaths, holding the hands of our little ones, asking the person to take a walk if they need to. Revisit the issue when things have settled.
Healthy communication requires calm parties. Sometimes anger will get in the way of that process; however it always takes two people to have a conflict. Sometimes we are better to take the high road and move first to de-escalation as a means to pave the way towards a healthier way to deal with someone’s troubles. 🙂
Photo credit: https://unsplash.com/@lebalu